Challenge

Our customer, a manufacturer of capacitors, circuit breakers and components, was in need to improve plant availability and reduce maintenance costs, with the need of improve its preventive maintenance.

Our solution

– Contract type: Total Maintenance Outsourcing

– Change in maintenance mindset – high focus on preventive maintenance and availability improvement

– Well-trained and motivated maintenance crew, with increasing safety awareness

– Tailored project services based on specific customer requests in process engineering, machine layout changes and modifications, and production support

Results

–  Reduced relational maintenance cost by almost 10%

– Increased preventive/corrective maintenance ratio from 13.5% to 35.5%

– Transformed waste management from cost center to profit generator

– Doubled number of near misses, showing an improved safety consciousness

– Increased employee satisfaction (eNPS) to 77%

– Increased Customer Satisfaction Index (cNPS) to 90.4%